Even the most simple and straightforward air conditioning installation in Magnolia is more complex than what most homeowners realize. It's all too often that our crew at Total HVAC Houston get panicked phone calls from residential and commercial customers that thought they could handle a job like this, only to get started and then discover there's way more involved than what they thought.
With over 23 years of experience and extensive training, a job like an air conditioning installation is practically automatic for our team of qualified HVAC contractors. We've developed the methods, acquired the equipment and tools required, and we have the most knowledgeable technicians in the industry working for our team. When someone calls us for an air conditioning installation, it's just another day at the office for our team, usually.
Over the years we've been in business, we've had some pretty challenging calls come through, and this particular client wasn't going to be easy to please. She had a need for a new air conditioner, but she wasn't about to be taken advantage of by an HVAC company again. Previously, she had hired another heating and cooling company to do an air conditioning installation, and they ensured her that her equipment was top-notch and built to last. Upon arrival, it was clear that wasn't the case at all.
The previous HVAC company had sold her one of the worst air conditioning systems on the market, installed it poorly, and then charged her top dollar. Now, just a few years later, she was in need of an entirely new unit. Our empathetic technicians took the time that was required to fully explain that she had been cheated out of her money by one of the dishonest contractors in the Houston area, but we would be the ones to make it right for her.
Together with the client, we went over every option for an air conditioner installation that we had until we found a customized solution that met her needs as well as her financial situation. Because she was a senior citizen, we gave her an additional 10% off her service, and we gave her the same 1-year free service plan that comes with all new installations. It's been a while now, and every time we go to Magnolia for HVAC maintenance she's always so happy to see us. She's even referred us to a few of her friends!